Customer Service Representative · roles in retail and casino hospitality · Startek (current)
Shawnee, Oklahoma, United States
Work formatOfficeHybridRemoteEverything above is an outside read of where you've been. This is the one block you write yourself — the direction you're steering toward.
Current and recent Startek customer service roles, plus prior frontline experience at Walmart and Grandstand Sports Bar, support customer support positions. Analytics training via Merit America and the Google Data Analytics certificate suggests readiness for entry‑level analyst roles contingent on a demonstrable portfolio.
Career trajectory
Read purely by the companies on record — the same shortcut a recruiter takes.
operator
UNCONFIRMED
hospitality operator
UNCONFIRMED
customer support specialist
UNCONFIRMED
customer service (current)
UNCONFIRMED
Begins in retail and casino hospitality, returns to customer service in 2024, with an entry‑level analytics pivot in training. Titles remain operator/specialist level across roles.
↗ Mixed⚠All roles are LinkedIn‑reported with no independent confirmations; obtain references to lock the slope.
Working as a Customer Service Representative at Startek, handling customer inquiries and documentation.
I can help teams stabilize frontline customer operations — identity verification, clear CRM documentation, and resolving disputes without escalations. I’ve worked service desks and host stands, so I understand the handoffs between retail, hospitality, and call‑center workflows. If you’re building an analytics path from customer ops, I can translate tickets and queue data into clean inputs for dashboards and basic analysis.
›Identity verification and documentation flows in CRMs
›Triage and queue‑management basics from host stand to helpdesk
›Structuring support data for beginner analytics work
Early‑stage, low‑footprint profile anchored by verified identity in Shawnee, OK and current customer service work at Startek. LinkedIn details a recent Startek track (CSR; earlier CSS Nov 2024–Mar 2025) and prior customer‑facing roles at Walmart and Grandstand Sports Bar inside Grand Casino Hotel & Resort in Shawnee. She completed analytics training via Merit America and the Google Data Analytics certificate (per LinkedIn). No independent press, public portfolio, or public‑record footprint surfaced this pass, so external validation (references, certificates/issuer links) would add signal.
An outside read of the profile based on available evidence — what's strong, the one thing to tighten, and what else surfaced.
This reads as an early‑career customer service professional in Shawnee, OK with a current Startek role, prior frontline experience in retail and casino hospitality, and a developing analytics interest via Merit America and Google DA. Identity is well anchored by a third‑party obituary naming her as “wife Taura” in Shawnee. The footprint is intentionally modest: no press or portfolio, and limited public‑record traces, so external references and credential links would tighten verification.
Obituary linkage in Shawnee plus a coherent LinkedIn history across Startek, Walmart, and Grandstand Sports Bar make the core profile straightforward to validate with references.
Obituary spousal link
Walker Funeral and Legacy.com both list “Tommy Mauldin and wife Taura of Shawnee.”
Consistent employment anchors
LinkedIn shows Startek CSR/CSS plus earlier Walmart and Grandstand roles; venues/operators corroborated on corporate/government pages.
Training alignment
LinkedIn shows Google DA and Merit America credentials consistent with an analytics pivot.
All employment entries are self‑reported and there’s no public portfolio or press; plan on references and issuer‑verified credential links.
Name variant trail (Bryan) Directory and aggregator traces connect Taura–Mauldin–Bryan in Shawnee; unverified but notable.
Grand Casino operator context NIGC lists Citizen Potawatomi Nation operating Grand Casino Hotel & Resort, where Grandstand Sports Bar is located.
No public‑record footprint located No OK SOS filings, OSCN dockets, or indexed Pottawatomie land records surfaced.
Web sources + resume claims · 2 roles need confirmation
Startek — Customer Service Representative
Verified · 2 sourcesPresent
Frontline support for customer inquiries for Startek (U.S. operations footprint corroborated at corporate level).
Startek — Customer Service Specialist
0 of 1 · Ask →Nov 2024 — Mar 2025
Handled identity verification, CRM documentation, cross‑department collaboration, and dispute resolution (per LinkedIn).
Grandstand Sports Bar (Grand Casino Hotel & Resort) — Hostess
Verified · 4 sourcesJul 2009 — Jan 2012
Managed host stand operations and guest flow at Grandstand Sports Bar & Grill inside Grand Casino Hotel & Resort, a Citizen Potawatomi Nation property (venue/operator context corroborated).
Walmart — Customer Service Specialist
0 of 1 · Ask →Oct 2008 — Jul 2009
Service‑desk support with workflow tracking and dispute resolution (per LinkedIn).
Named as “wife Taura” in Walker Funeral obituary for Betty Jean Mauldin (Shawnee; Apr 2022).
Each read carries a compliment and a tension, with its proof right beside it. It gets sharper as you go.
“I’m an aspiring Data Analyst with a strong foundation in data analytics, currently completing the Google Data Analytics Professional Certificate.”
Merit America
Certificate of Undergraduate Studies · Data Analytics
Program context: Merit America is a 501(c)(3); Climb Together partners with Merit America on social‑capital programming.
GOVERNMENT FILINGS (6)
PRESS & INTERVIEWS (1)
CORPORATE & PRODUCT (5)
VERIFICATION CHECKS — RAN CLEAN (6)
SOCIAL & DIRECTORIES (1)
Taura Mauldin works as Customer Service Representative at Startek, based in Shawnee, Oklahoma, United States.
Taura Mauldin is a customer service professional known for Startek roles and Merit America analytics training.
Working as a Customer Service Representative at Startek, handling customer inquiries and documentation.
Taura Mauldin has worked at 3 companies on record:
Skills listed on Taura Mauldin's profile: customer service representative. I can help teams stabilize frontline customer operations — identity verification, clear CRM documentation, and resolving disputes without escalations. Can teach: Identity verification and documentation flows in CRMs; Triage and queue‑management basics from host stand to helpdesk; Structuring support data for beginner analytics work.
Taura Mauldin is open to customer support roles, entry‑level data analyst roles, portfolio reviews and reference checks.
Taura Mauldin's education:
Public mentions of Taura Mauldin:
This profile also cites 1 public quote from Taura Mauldin.
Taura Mauldin's public sites and channels:
This profile is assembled from 15 public sources, last aggregated 2026-09-23. Every fact carries a label: Verified (backed by two or more independent sources), Vouched (confirmed by a person who worked with them) or Self-reported. 2 facts are confirmed by cited sources. It is a public-source professional profile, not a background check.
Controlled by Taura Mauldin
A registered account is linked to this profile — a living profile a real person maintains, not a passive scrape.
