I’m useful on first‑line IT support: troubleshooting Wi‑Fi/ISP connectivity, basic network diagnostics, and triaging service desk tickets with clear escalation paths. I can also assist with entry‑level HR tasks from my short internship, such as onboarding coordination and documentation.
In cybersecurity coursework, I completed labs in event and malware analysis and basic host hardening; I can translate those fundamentals into practical checks and remediation steps in support settings.
Can teach
›Set up DenyHosts and validate blocks on a Linux host
›Triage NOC/service-desk tickets with clean escalation notes
›Walk through a basic malware/event analysis lab workflow