Creator Support Specialist · 15 years in customer/technical support · TikTok & Franke Foodservice Systems
Murfreesboro, Tennessee, United States
Work formatRemoteEverything above is an outside read of where you've been. This is the one block you write yourself — the direction you're steering toward.
Record shows long service in customer/technical support, with self‑reported CSAT/efficiency outcomes and creator‑support exposure at TikTok. Earlier coordination and documentation work at Franke suggests fit for process‑minded support roles and support ops/enablement.
Career trajectory
Read purely by the companies on record — the same shortcut a recruiter takes.
technical support IC
UNCONFIRMED
project coordination IC
UNCONFIRMED
technical support IC
UNCONFIRMED
independent operator
UNCONFIRMED
support analyst
UNCONFIRMED
creator support specialist
UNCONFIRMED
A steady IC‑level support/coordination track from enterprise tech support into consumer‑app creator support, with a period of independent marketing work.
↗ Mixed⚠TikTok and earlier roles are primarily self‑reported; confirm with employer/refs to lock the slope.
Supporting high‑profile creators at TikTok — resolving policy and product issues across channels while maintaining KPIs.
I help high‑volume support teams keep quality high while response times stay low — from triage flows and Zendesk configurations to the documentation and playbooks that make escalations smoother. I’ve worked both enterprise tech support and creator/user support, so I can translate product and policy into workflows front‑line agents can actually run day to day.
›Design a Zendesk macro set and CSAT report that agents use
›Build a triage playbook for creator/policy escalations
›Migrate a support team’s docs to Google Workspace with versioning
Low‑footprint support professional with consumer‑app experience: LinkedIn lists creator support and prior user support roles at TikTok, echoed by third‑party mirrors but not confirmed in an official directory. Earlier, he spent multiple years in technical support and coordination at Franke Foodservice Systems’ Middle Tennessee operation. He also ran a sole‑prop marketing effort (“Est85 Marketing”), which appears to have been locally licensed if active; no state‑level entity record surfaced. Education entries include TCAT–Nashville (Basic Electricity certificate) and Motlow State Community College (Business, in progress at the time); no independent school rosters naming him were found. Overall public presence is light beyond LinkedIn and mirrors, with high name‑collision risk that warrants careful disambiguation.
An outside read of the profile based on available evidence — what's strong, the one thing to tighten, and what else surfaced.
Reads as a Tennessee‑based customer/technical support contributor with professional roots at Franke and recent creator/user support roles at TikTok per LinkedIn. The record is largely self‑reported and mirrored by third‑party directories, with little independent press or institutional confirmation. Name collision risk is high, so careful selector matching is prudent.
Sustained support roles since 2011 and creator/user support experience at a large consumer platform (TikTok) per LinkedIn and mirrors.
Long service in support roles
LinkedIn shows support/coordination roles from 2011 through the present across Franke and TikTok.
Creator support specialization
Current title ‘High Profile Creator Support Specialist’ suggests focus on high‑touch creator queues.
Regional consistency
Murfreesboro location on LinkedIn aligns with Nashville‑area phrasing on mirrors.
Key items (current employer, education, sole‑prop registration) lack independent, citable confirmations beyond LinkedIn and process pages.
Franke Smyrna footprint (context) Employer’s U.S. site confirms a Smyrna, TN location that aligns with prior roles’ geography.
High name‑collision risk Many other ‘Dustin Johnson’ profiles (including the golfer and creators) complicate searches.
No official TikTok staff directory hit Mirrors list the title, but corporate pages do not expose a staff listing for this subject.
Web sources + resume claims · 3 roles need confirmation
TikTok — High Profile Creator Support Specialist
Verified · 3 sourcesOct 2023 — Present
Inbound support for high‑profile creators/brands; policy/guideline checks; cross‑functional collaboration; KPI maintenance; process feedback (per LinkedIn).
TikTok — User Support Analyst
0 of 1 · Ask →Oct 2021 — Jan 2024
Per LinkedIn: support operations using Zendesk; reported CSAT and efficiency improvements across response times, escalations, and training.
Est85 Marketing — Marketing Campaign Manager (self‑employed)
0 of 1 · Ask →Nov 2019 — May 2022
Sole‑prop marketing effort focused on outreach, multi‑channel support, virtual strategy sessions, training docs, and custom social media plans (per LinkedIn).
Self‑Employed — Freelance Delivery Provider
0 of 1 · Ask →Nov 2018 — Oct 2021
Handled order intake, routing, deliveries, and logs of hours/earnings/mileage as a self‑employed provider (per LinkedIn).
Franke Foodservice Systems — Project Coordinator
Verified · 2 sourcesMay 2013 — Dec 2014
Project coordination and documentation; LinkedIn cites interdepartmental process improvements; role based at Franke’s Smyrna, TN operation.
Franke Foodservice Systems — Technical Support Specialist
Verified · 2 sourcesJan 2011 — Jul 2019
Technical support for foodservice systems; self‑reported CSAT, efficiency, mentoring, and documentation improvements; Smyrna, TN site context.
Each read carries a compliment and a tension, with its proof right beside it. It gets sharper as you go.
“I've spent the majority of my working life in customer service roles in various fields. Customer satisfaction is engrained in my DNA at this point.”
Motlow State Community College
Business · 2018–2021
Listed as 'In Progress' during that period on LinkedIn.
Tennessee College of Applied Technology – Nashville
Certificate · Basic Electricity · 2011–2011
GOVERNMENT FILINGS (3)
PRESS & INTERVIEWS (2)
CORPORATE & PRODUCT (4)
VERIFICATION CHECKS — RAN CLEAN (4)
SOCIAL & DIRECTORIES (3)
Dustin Johnson works as High Profile Creator Support Specialist at TikTok, based in Murfreesboro, Tennessee, United States.
Dustin Johnson is a customer success/support specialist known for TikTok creator support and Franke technical support in Middle Tennessee.
Supporting high‑profile creators at TikTok — resolving policy and product issues across channels while maintaining KPIs.
Dustin Johnson has worked at 4 companies on record:
Skills listed on Dustin Johnson's profile: customer success/support specialist. I help high‑volume support teams keep quality high while response times stay low — from triage flows and Zendesk configurations to the documentation and playbooks that make escalations smoother. Can teach: Design a Zendesk macro set and CSAT report that agents use; Build a triage playbook for creator/policy escalations; Migrate a support team’s docs to Google Workspace with versioning.
Dustin Johnson is open to customer success roles, support operations, creator support and process improvement. Preferred work format: remote.
Dustin Johnson's education:
Quotes from Dustin Johnson on record:
This profile is assembled from 14 public sources, last aggregated 2026-09-17. Every fact carries a label: Verified (backed by two or more independent sources), Vouched (confirmed by a person who worked with them) or Self-reported. 3 facts are confirmed by cited sources. It is a public-source professional profile, not a background check.
Controlled by Dustin Johnson
A registered account is linked to this profile — a living profile a real person maintains, not a passive scrape.
