IT Support Analyst · 12+ years across desktop/network support · ex-Kateeva
Milpitas, California, United States
Work formatOfficeHybridRemoteEverything above is an outside read of where you've been. This is the one block you write yourself — the direction you're steering toward.
Repeated hands-on support roles across manufacturing (Kateeva), public utility (ACWD), and healthcare (Stanford Medicine via Apex) indicate strong fit for end-user support, Windows/AD/O365 administration, and ERP-adjacent environments. Tenure spans ~2013–2025 with multi-year stints and short contracts, aligning to mid-level support positions.
Career trajectory
Read purely by the companies on record — the same shortcut a recruiter takes.
operator (contract support)
UNCONFIRMED
operator (senior support)
UNCONFIRMED
field support (contract)
UNCONFIRMED
IT analyst (contract)
UNCONFIRMED
IT support (mid-level)
UNCONFIRMED
Progression from contract and senior operator roles into mid‑level IT analyst/support positions across manufacturing, public utility, and healthcare contexts.
↗ Ascending⚠Each role is self‑reported with limited third‑party confirmation tying title and dates to the individual.
I can stabilize and scale end‑user computing in environments that blend Windows/AD/O365 with ERP/WMS workflows. I’ve supported manufacturing, public utilities, and healthcare teams — from deskside/field support to ERP‑adjacent tasks like scanner deployments tied to NetSuite/RF‑SMART.
I’m useful when you need pragmatic runbooks, clean handoffs, and steady ticket execution. I can document and operationalize what works so the next incident is faster than the last.
›Roll out RF‑SMART handhelds tied to NetSuite with SOPs and device configs
›Stand up a lightweight field support/Tech Bar playbook for clinics and labs
›Plan and execute Windows OS migrations with user comms and checklists
Identity and work history are strongly anchored by a LinkedIn profile that matches a publicly posted resume, aligning on employers, dates, and location. The most recent role was at Kateeva (Aug 2022–Mar 2025) in Newark, CA, where public sources document the company’s NetSuite + RF‑SMART warehouse stack that aligns with the subject’s ERP/WMS support claims. Earlier stints include contract roles supporting ACWD (via AppleOne) and Stanford Medicine (via Apex Systems), consistent with those organizations’ published IT service models. No independent press, IP filings, or awards naming the subject surfaced, and education entries (AIU MIT/BIT) remain self‑reported with only program‑existence corroboration for BSIT Network Administration. Overall, this reads as a steady IT support career with low public footprint and credible employer context.
An outside read of the profile based on available evidence — what's strong, the one thing to tighten, and what else surfaced.
This reads as a steady Bay Area IT support professional with verifiable employer contexts (Kateeva’s Newark HQ and NetSuite/RF‑SMART stack; ACWD and Stanford Medicine’s service models) and low public footprint beyond LinkedIn and a matching resume. The timeline shows multi‑year support experience with a mix of full‑time and contract roles. Education is self‑reported without conferral proof, and there’s no press/IP presence naming the subject.
Recent Kateeva experience plus short contracts at ACWD and Stanford Medicine map cleanly to published org contexts and tools.
Recent manufacturer HQ context
Kateeva’s Newark HQ and RF‑SMART/NetSuite stack align with ERP/WMS support claims.
Public-sector and healthcare placements
ACWD IT function and Stanford Medicine’s Tech Bar model match the contract roles listed.
Resume ↔ LinkedIn alignment
Public resume prints the same LinkedIn slug and mirrors employers/dates.
Education conferrals and individual scope are self‑reported with minimal third‑party confirmation, and public footprint is sparse.
Strong identity anchor Resume prints the same LinkedIn slug as the profile, aligning employers and dates.
Kateeva’s ERP/WMS context NetSuite + RF‑SMART stack publicly documented during the subject’s tenure window.
Vendor/placement pathway visible AppleOne and Apex Systems are documented staffing vendors for such roles.
Web sources + resume claims · 1 role needs confirmation
Kateeva — IT Specialist 2 / Information Technology Support Analyst
Verified · 3 sourcesAug 2022 — Mar 2025
Provided Windows and user support; worked alongside ERP/WMS tools (NetSuite, RF‑SMART) in the Newark HQ environment.
Alameda County Water District (via AppleOne) — IT Analyst 2 (contract)
Verified · 3 sourcesMar 2022 — Aug 2022
Contract assignment supporting ACWD’s IT function under Engineering & Technology Services.
Stanford University School of Medicine (via Apex Systems) — Senior Field Support Technician (contract)
Verified · 4 sourcesOct 2021 — Jan 2022
Short-term contract providing deskside/field support aligned with Stanford Medicine’s Tech Bar model.
Office Depot — Senior IT Specialist
0 of 1 · Ask →2014 — 2020
Handled server, network, and desktop support across local and nationwide sites; supported conveyor systems.
GLOBALFOUNDRIES — Computer Support Specialist (contract)
Verified · 3 sources2013 — 2014
Contract support role focused on Windows XP→7 migrations and creating procedures; Bay Area location context.
Each read carries a compliment and a tension, with its proof right beside it. It gets sharper as you go.
American InterContinental University
Master of Information Technology · Computer Network Security
Listed on LinkedIn; no year or conferral documentation found.
American InterContinental University
Bachelor of Information Technology · Network Administration
Program existence corroborated; no independent conferral evidence or dates found.
GOVERNMENT FILINGS (3)
PRESS & INTERVIEWS (5)
CORPORATE & PRODUCT (10)
VERIFICATION CHECKS — RAN CLEAN (1)
SOCIAL & DIRECTORIES (2)
Allen Smith works as IT Specialist 2 / Information Technology Support Analyst at Kateeva, based in Milpitas, California, United States.
Allen Smith is an IT support analyst known for Kateeva’s NetSuite/RF‑SMART context and Bay Area public-sector placements.
Allen Smith has worked at 5 companies on record:
Skills listed on Allen Smith's profile: IT support analyst. I can stabilize and scale end‑user computing in environments that blend Windows/AD/O365 with ERP/WMS workflows. Can teach: Roll out RF‑SMART handhelds tied to NetSuite with SOPs and device configs; Stand up a lightweight field support/Tech Bar playbook for clinics and labs; Plan and execute Windows OS migrations with user comms and checklists.
Allen Smith's education:
This profile is assembled from 21 public sources, last aggregated 2026-09-13. Every fact carries a label: Verified (backed by two or more independent sources), Vouched (confirmed by a person who worked with them) or Self-reported. 4 facts are confirmed by cited sources. It is a public-source professional profile, not a background check.
Controlled by Allen Smith
A registered account is linked to this profile — a living profile a real person maintains, not a passive scrape.
